DOYIN BESPOKE – HOW IT WORKS

Step 1: Online Consultation Form

Please complete the online consultation form in the first instance. The form has been tailored to help you provide as much information as we need to make your desired garments in the best possible fit.

Step 2: Telephone Consultation

Once your completed consultation form has been received, you will be booked in for a Telephone consultation. This is a 10-20 minute session to better understand your requirements and go over any specific questions you may have. Please click here to choose a suitable appointment slot.

Step 3. Order Request

After the Telephone consultation, a quotation will be drawn up and sent to you by email – you will be required to confirm whether you are happy to proceed. An invoice will then be issued and a 50% deposit will be required at this stage, with the balance becoming due once the dress(es) are ready to ship out to you. Once your deposit has been received, your order will be placed, and your dress(es) will be ready in 4-6 weeks from this date.

Step 4. Shipping

You will be notified by email when the dress(es) are ready, and the remaining 50% will be due for payment. Once payment has been received your Dress or Bridesmaids dress(es) will be shipped out to you the Celebrant/Bride within 3 working days.

Step 5. Order Complete

Once you have received your order, please notify us of any problems with the Dress(es) or any amendments required by email within 7 days. Please attach detailed photos or videos of the faults or required amendments.

We will respond to your email within 3 working days and advise of the next steps.

OTHER INFORMATION

Measurements

Due to DOYIN LONDON being an online business with no physical stores, we do not offer in-person appointments. Instead, all garments will be made to standard UK sizes or alternatively, instructions on how you or your Bridesmaids can take your measurements can be sent to you.

Fabrics

Our Bespoke dresses are made with Stretchy Crepe fabrics provided by us. Please click here to order a sample in your desired colour.

If you would like to provide your own fabric(s) or if your preference is for a different type of fabric, instructions on how many yards/metres are required can be provided to you (dependent on style and garment size).

In the event that you do not wish to use our Stretchy Crepe fabrics and are unable to provide your own fabrics, we provide a Fabric sourcing service at an additional cost of £50 (excluding the cost of the Fabrics). This will be added to your invoice.

If you have any specific questions that have not been covered above, simply send us an email by clicking here.

To begin your Bespoke order, please complete the consultation form below.