DOYIN BESPOKE – HOW IT WORKS
Step 1: Consultation Booking
Please purchase a Consultation slot here in the first instance. Upon receipt of your order, an online consultation form will be emailed to you for completion. The form has been tailored to enable you provide as much information as we need to make your desired garment(s) in the best possible fit.
Step 2: Telephone Consultation
Once we have received your completed consultation form, the link to book a suitable appointment slot will be emailed to you. This is a 30-45 minute session to better understand your requirements and go over any specific questions, queries or concerns that you may have.
Step 3. Order Request
After the Telephone consultation, an email with everything discussed during your Telephone consultation will be emailed to you and you will be required to confirm your intention to proceed. If in the affirmative, a quotation will be drawn up and sent to you by email and a 50% deposit will be required at this stage, with the balance becoming due once the dress(es) have been made and are ready to ship out to you. Timeframe for production and delivery is 6-8 weeks from the date your deposit reaches our bank account.
Step 4. Shipping
You will be notified by email when the dress(es) are ready, and the remaining 50% will be due for payment. Once payment has been received your Dress(es) will be shipped out to you the Celebrant/Bride within 3 working days. All shipping costs are included within your order.
Step 5. Amendments/Adjustments
Please note that your order is “made to order”, therefore, returns/refunds/exchanges are not accepted.
If you notice any defects/faults upon receipt of your order, please notify us by email within 7 days by providing detailed photos or videos of the faults and/or defects. Return costs to allow for faults/defects to be fixed are included within your order.
Note: Amendments due to weight loss/gain will not be made by us, and we advise
that you consult your local tailor/seamstress in this instance.
Step 6. Order Complete
Once you are happy with your order, we will email a short Feedback form to you for completion. We would love to know how you found our service, how likely you are to recommend us to your family/friends, and if you have any suggestions for us.
Due to DOYIN LONDON being an online business with no physical stores, Bridal parties of upto 7 Bridesmaids will be made to standard UK sizes or alternatively, instructions on how they can self-measure can be sent across. For Bridal parties of more than 7 Bridesmaids, an in-person measurement appointment at the Celebrant/Bride’s preferred location within a 5 mile radius of London can be organised at an extra charge of £50.
For wedding reception, bridal shower, registry wedding or other special celebration garments, please get in touch via our email address for more information.
Our Bespoke dresses are made with our Signature stretchy fabrics. Please click here to order a sample in your desired colour. When you book a Bespoke Telephone consultation with us, a Sample is included free of charge (limited to one colour only). Please ask during your consultation. Additional samples will need to be paid for.
If you would like to provide your own fabric(s), instructions on how many yards/metres are required can be provided to you (dependent on style and garment size).
If you have any specific questions that have not been covered above, simply send us an email by clicking here.